Privacy Policy

We collect only what we need to deliver and improve our cleaning services:

• Contact details: name, phone number, email address, and service address.
• Booking details: home size, service type, preferred dates/times, access instructions, and house rules.
• Payment data: We do not store full credit card numbers. Payment information is handled securely by our PCI-DSS compliant payment processor.
• Communication: emails, SMS opt-in status, and support chat history.
• Device/usage data: IP address, browser type, and pages visited (see Cookies below).

• Schedule and confirm cleaning appointments.
• Send booking confirmations, arrival reminders, and satisfaction follow-ups via email or SMS.
• Process payments and issue refunds when applicable.
• Improve our services and train our cleaning teams.
• Respond to your questions, complaints, or legal requests.

We never sell your personal information to third parties for marketing purposes.

We use essential cookies to keep your booking session secure and functional. We also use basic analytics cookies (e.g., page views) to understand how visitors use our site. You can disable non-essential cookies through your browser settings.

We share data only with trusted service providers who need it to perform their functions:

• Payment processors (to charge cards and handle refunds securely).
• SMS/email delivery services (to send booking confirmations and reminders).
• Analytics providers (aggregated, anonymized usage data only).

We may also disclose information if required by law, court order, or to protect our rights, property, or safety.

We use industry-standard measures to protect your data: encrypted connections (TLS/SSL), password-protected databases, access controls for staff, and regular security reviews. No system is 100% secure, but we take reasonable steps to safeguard your information.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Opt out of marketing emails or SMS messages.
• Withdraw consent where processing relies on it.

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

We keep your information for as long as necessary to fulfill the purposes described above, plus any legal or accounting obligations. Typically, booking records are retained for 3 years. Marketing opt-outs are honored immediately and retained indefinitely so we do not re-contact you.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

If you have questions about this Privacy Policy or how we handle your data, reach out:

• Email: hello@verdantclean.co
• Phone: (215) 555-0140
• Mail: Verdant Cleaning Co., Philadelphia, PA

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.