Terms of Service

Verdant Cleaning Co. (“Verdant,” “we,” “us”) provides residential and light commercial cleaning services, including but not limited to standard cleaning, deep cleaning, move-in/move-out cleaning, and Airbnb turnover services. All services are performed by trained, background-checked cleaning professionals.

Specific inclusions and exclusions for each service type are described on our Services page and confirmed in your booking confirmation email.

• Bookings are confirmed only after you receive a confirmation email or SMS with a booking token.
• You must provide accurate property details (size, condition, access method) so we can allocate appropriate time and staff.
• If no one will be home, you must provide safe, lawful access instructions (lockbox code, key location, etc.). You are responsible for securing pets and valuables before our arrival.
• We reserve the right to decline or reschedule bookings for safety reasons, hazardous conditions, or misrepresented property details.

• Total price is quoted at checkout based on the service type, home size, and add-ons you select.
• Deposit option: You may choose to pay a deposit (e.g., 50%) today and the remainder at the time of service. The deposit amount and balance due are clearly shown before you confirm payment.
• Full payment: Alternatively, you may pay the full amount upfront.
• All prices are in U.S. dollars and include applicable taxes where required.
• Payments are processed securely by our PCI-compliant payment partner. We do not store your full card details.

• Free cancellation/reschedule: More than 24 hours before your scheduled start time.
• Late cancellation: Within 24 hours of the scheduled start time, your deposit or full payment may be forfeited or partially refunded at our discretion.
• No-show: If our team arrives and cannot access the property or you are unreachable after 15 minutes, the booking is considered a no-show and is charged in full.
• Our cancellation: If we must cancel due to weather, illness, or emergency, you will receive a full refund or priority rescheduling — your choice.

We carry general liability insurance and take care in your home. However:

• We are not liable for pre-existing damage, wear and tear, or items improperly secured (e.g., loose shelving, unstable fixtures).
• Claims for damage caused by our team must be reported within 48 hours of service with photographic evidence.
• Our maximum liability is limited to the cost of the cleaning service performed or the reasonable repair/replacement value of the damaged item, whichever is less.
• We are not responsible for lost cash, jewelry, or irreplaceable items left unsecured. Please store valuables before service.

We want you to be happy. If you are not satisfied with your cleaning, contact us within 24 hours of service and we will return to re-clean the affected areas at no additional charge, or provide a partial refund proportional to the issue.

This guarantee does not cover issues caused by inaccurate booking details (e.g., booking a standard clean when a deep clean is needed) or areas we were instructed not to clean.

You agree not to:

• Harass, discriminate against, or endanger our cleaning staff.
• Book services under false pretenses or provide fraudulent payment information.
• Request illegal activities or ask staff to work in unsafe conditions (e.g., presence of biohazards, extreme hoarding without disclosure).
• Resell, scrape, or abuse our booking platform or APIs.

Violations may result in immediate cancellation of services, forfeiture of payments, and permanent account suspension.

We hope to resolve any issue directly. If a dispute arises, you agree to first contact us in good faith to seek an informal resolution. If unresolved within 30 days, either party may pursue the matter in small claims court or binding arbitration in Philadelphia, Pennsylvania, under the rules of the American Arbitration Association.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised Terms.

Questions about these Terms? Reach out:

• Email: hello@verdantclean.co
• Phone: (215) 555-0140
• Hours: Monday–Saturday, 7am–7pm ET